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Frequently Asked Questions
Answers about MOQ, samples, compatibility verification, OEM packaging, lead time, payment and wholesale replacement parts supply.
FAQ Categories
Samples & MOQ
Sample orders are supported from 1 piece. For regular bulk orders, MOQ depends on the product type, packaging requirements and order quantity. Some individual items may start from around 200 pieces, while replacement kits may start from around 50 sets. Please contact us with your required models and quantities for confirmation.
Yes. LongboTEK supports sample orders so buyers can check fit, material quality and cleaning performance before bulk purchasing. Sample fees and shipping costs can be confirmed based on the selected products and destination.
In many cases, the sample cost can be refunded or deducted after bulk order confirmation. The final arrangement depends on the product category, order quantity and cooperation terms.
Can't Find What You're Looking For?
Our team is ready to help with specific model numbers, product photos, samples and order questions.
Compatibility
Buyers can send brand names, model numbers, product photos, part dimensions or original accessory references. Our team will help compare the information and recommend compatible filters, brushes, mop pads, dust bags, brush heads or other replacement parts.
Yes. Product photos, model labels, old accessory pictures and size details are very helpful. They allow us to check compatibility more accurately before samples or bulk orders are arranged.
No. Similar-looking parts may have different sizes, connectors, materials or installation structures. We recommend confirming the exact model series before ordering to reduce compatibility risk.
OEM & Packaging
Yes. LongboTEK supports OEM and ODM services for compatible vacuum cleaner, robot vacuum, air purifier and humidifier replacement parts. We can discuss custom product requirements, packaging, labeling and long-term supply plans based on your project.
Yes. Custom logo printing, private label packaging and customized product packaging can be discussed according to your order quantity and packaging requirements.
We can support customization based on samples, drawings, specifications or packaging requirements. The feasibility, cost and lead time will depend on the product structure, material and production process.
Orders & Delivery
For products with available stock, shipment can often be arranged faster. For production orders, lead time depends on product type, order quantity, packaging requirements and destination. In many cases, production and shipment details are confirmed after order review.
We support flexible trade terms including EXW, FOB, CIF and DDP. Door-to-door shipping and customized logistics solutions can also be discussed based on your order and destination.
Yes. Mixed product shipments can be arranged. This is useful for distributors and retailers who need filters, brushes, mop pads, dust bags and other accessories in one order.
We accept T/T, L/C, PayPal, Western Union, MoneyGram and other payment methods depending on order details. Terms such as D/P or D/A can also be discussed for suitable cooperation cases.
Quality & Certifications
LongboTEK supports product compliance documentation such as CE, RoHS and EPR where applicable. Specific certificates or audit documents can be provided based on product category and sourcing requirements.
We have quality control processes for raw materials, production, appearance, fit, packaging and final shipment. Sample validation is recommended before bulk orders to confirm compatibility and expected performance.
Yes. Our team follows up on order issues and helps provide solutions for product, packaging, shipping or compatibility questions. Warranty and after-sales terms depend on the product category and order agreement.
Still Need Help?
Send your model number, product photos or sourcing requirements. Our team will help verify compatibility, samples, MOQ and quotations.
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